Legal

Privacy Policy

Last updated:

1. Who we are

This website is operated by James Lynn, a sole trader providing painting and decorating services in Bangor and the surrounding North Down area. For the purposes of UK data protection law, James Lynn is the data controller.

If you have any questions about this policy or how your data is handled, you can contact us at:

2. What personal data we collect

We only collect personal data that you provide to us directly. This may include:

  • Your name
  • Your email address
  • Your phone number (optional)
  • Details about your decorating project that you include in your message

We do not collect sensitive personal data, and we do not use cookies for tracking or advertising purposes.

3. How we use your data

We use the information you provide solely to:

  • Respond to your enquiry or quote request
  • Arrange a site visit or provide a written estimate
  • Communicate with you about your project

We will not use your data for marketing purposes without your explicit consent, and we will never sell or share your data with third parties for their own marketing.

4. Legal basis for processing

Under UK GDPR, we process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and provide the services you have requested. Where you have given us your contact details to receive a quote, processing is also necessary for the performance of a pre-contractual arrangement.

5. How long we keep your data

We retain enquiry and contact data for up to 2 years from the date of last contact, or for as long as is necessary to complete any work you commission. After this period, data is securely deleted.

6. Who we share your data with

Your data is not sold or shared with third parties for marketing purposes. We may use trusted service providers to operate this website and manage enquiries (such as GoDaddy for website hosting and inbox management). These providers process data on our behalf and are bound by appropriate data protection agreements.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify any inaccurate or incomplete data
  • Erasure — request that we delete your data
  • Restrict or object to how we process your data
  • Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.